CODENOVAS Sales Policy

Effective Date: March 13, 2025

At CODENOVAS, we aim to provide our customers with high-quality insulated water bottles, coffee mugs, and thermos flasks, all designed to keep your drinks at the perfect temperature. To ensure a smooth and transparent purchasing experience, we’ve outlined our Sales Policy below.

1. Product Availability

  • CODENOVAS strives to maintain a wide range of products in stock. However, product availability may vary due to high demand or stock replenishment. We make every effort to ensure that our website accurately reflects stock levels.
  • In the event that a product you order is out of stock, we will notify you promptly and provide options, such as choosing a similar product, backordering the item, or issuing a refund.

2. Order Processing

  • Once an order is placed, you will receive an email confirmation with the details of your purchase.
  • Orders are typically processed and shipped within 1-2 business days, unless otherwise specified. If there is any delay in processing your order, we will notify you via email.
  • Orders are subject to availability, and CODENOVAS reserves the right to cancel or modify an order in certain circumstances, such as if an error occurred during pricing, product description, or if there is a stock issue.

3. Payment Methods

  • We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
  • Payment must be received before an order is processed. By completing a purchase, you agree to provide accurate and complete payment details.

4. Pricing

  • All prices on our website are listed in USD and are subject to change without notice. Taxes and shipping fees may be applied at checkout, depending on your location.
  • While we make every effort to provide accurate pricing, errors may occasionally occur. If an error is found, we will contact you to resolve the issue, whether that involves correcting the price, canceling the order, or offering an alternative solution.

5. Shipping and Delivery

  • CODENOVAS offers shipping to most locations within the United States and select international destinations.
  • Shipping costs will be calculated at checkout based on your delivery address and the shipping method you choose.
  • Delivery times vary depending on the shipping method and destination, and we will provide an estimated delivery date once your order is processed.
  • CODENOVAS is not responsible for delays caused by third-party carriers, customs processing, or unforeseen circumstances.

6. Sales Tax

  • Sales tax will be applied to orders in accordance with the tax laws of the state or region in which the product is delivered.
  • The applicable sales tax will be displayed during the checkout process before payment is made.

7. Order Cancellation

  • Orders can be canceled within 24 hours of placement. To cancel an order, please contact our customer support team at info@codenovas.xyz as soon as possible. After 24 hours, orders may be processed and shipped, and cancellations may no longer be possible.
  • If an item is shipped before cancellation, you may return it following our Return Policy.

8. Return and Refund Policy

  • CODENOVAS offers a 30-day return policy for most items. Please refer to our Return and Refund Policy for full details on how to initiate a return and receive a refund.
  • Certain products, such as personalized items or final sale items, may not be eligible for returns or refunds.

9. Customer Support

  • Our dedicated customer support team is here to assist you with any questions or concerns regarding your order. You can contact us via email at info@codenovas.xyz or by phone at +1 414-449-0827.
  • We strive to respond to all inquiries within 1-2 business days.

10. Privacy and Security

  • CODENOVAS values your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
  • We use secure payment gateways and encryption to ensure your transactions are safe and your personal information is protected.

By placing an order with CODENOVAS, you agree to abide by our Sales Policy. We aim to provide an exceptional shopping experience, and our policy is designed to ensure transparency, fairness, and customer satisfaction. If you have any questions about our sales process, please feel free to reach out to our customer service team.

Thank you for choosing CODENOVAS!