CODENOVAS Return and Refund Policy

Effective Date: March 13, 2025

At CODENOVAS, we prioritize customer satisfaction and want you to love every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund process to ensure a smooth and hassle-free experience.

1. Return Eligibility

You can return your product within 30 days of receiving it if it meets the following criteria:

  • The product is unused, undamaged, and in its original packaging.
  • You provide a proof of purchase (e.g., order number or receipt).
  • Certain promotional or sale items may have different return conditions, so please check the specific terms for these products.

2. How to Initiate a Return

To begin the return process, please contact our customer service team at info@codenovas.xyz. Include the following information in your email:

  • Your order number
  • The reason for your return
  • Any supporting documentation (e.g., photos) if the product is damaged or defective.

Our team will send you return instructions and an authorization for the return.

3. Return Shipping Costs

  • You will be responsible for the cost of return shipping, except in cases where the item is defective, damaged, or an error was made with your order.
  • We recommend using a trackable shipping service to ensure your return is safely received. CODENOVAS is not responsible for items lost during return shipping.

4. Condition of Returned Items

Returned items must be in new, unused, and original condition, including all packaging and accessories. Items that show signs of use or are missing parts may not be eligible for a return.

5. Refund Process

Once we receive and inspect the returned item:

  • If the item meets our return conditions, we will issue a full refund to your original payment method.
  • Please note that refunds may take 5-7 business days to appear on your statement, depending on your payment method and bank processing times.
  • Shipping costs are non-refundable, except when the return is due to a defect or error on our part.

6. Exchange Policy

If you wish to exchange your product for a different size, color, or model, please contact us at info@codenovas.xyz. We will assist you in processing the exchange and send the new item once we receive the original product.

7. Defective or Damaged Items

If you receive an item that is defective or damaged:

  • Contact us within 7 days of receiving your order.
  • Provide photos of the defect or damage along with your order number.
  • We will cover the return shipping costs and offer you either a replacement or a full refund, based on your preference.

8. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened, used, or no longer in their original condition.
  • Personalized or custom-made items.
  • Gift cards.

9. Final Sale Items

Some items may be marked as “final sale” and are not eligible for return, exchange, or refund. These items will be clearly marked on the website during purchase.

We are here to help ensure that your experience with CODENOVAS is as smooth and enjoyable as possible. If you have any further questions or concerns about returns or refunds, don’t hesitate to reach out to our customer support team at info@codenovas.xyz.

Thank you for choosing CODENOVAS!